Below you will find the answers to frequently asked questions regarding our products. If your question is not included, please contact us in writing. We will be happy to find a solution to your concern.
Delivery is made, if the product is in stock, usually 2-5 business days after receipt of order or payment. In case of delivery delays, the customer will be informed. For orders over 50 pieces, delivery within 7-14 days.
I have been supplied with the wrong article. How do I proceed?
Inform us about the wrong delivery on and we will send you the correct item immediately. We will pay the postage for the return.
What is the shipping cost?
Shipping Switzerland and Liechtenstein
Takes place with the Swiss post office.
Standard letter A+: CHF 3.80 (gross)
Registered mail: CHF 8.00 (gross)
Parcel registered mail: CHF 16.00 (gross)
Free shipping in Switzerland and Liechtenstein for orders from 10 pieces
Goods from CHF 200.00 are automatically sent as registered mail.
Shipping Europe (UPS) (up to 20 pcs.): CHF 15.00
Parcel shipping (from 20 pcs.): CHF 50.00
Shipping abroad is always sent as registered mail. Additional customs charges may apply.
Can I order on account?
The purchase on account is available for corporate customers. In the checkout a PO No. or the UID number must be entered. You also can Order per eMail on
What means of payment are accepted
We accept credit card (Master, Visa), PayPal, invoice (corporate customers), Postfinance and TWINT (only in Switzerland)
Where are the products manufactured?
Yubikey are made in Sweden and in the USA .
Feitian Keys made in China
Accessories are made in China
I bought the wrong product, can I return it?
Provided that the packaging has not yet been opened or the product shows no signs of use, it can be exchanged.
My purchased product no longer works or is defective. Can I exchange it?
Please contact our HelpDesk.
Who pays the cost of postage for a return or exchange?
In case of exchange or return you bear the postage costs. If an incorrect item was delivered, the postage costs is on us.
The buttons in the webshop do not work. Why?
If your browser, through certain settings block its performance, certain functions in our store are only available to a limited extent.
Where do I enter the coupon code?
The coupon code can be redeemed in the shopping cart.